499bd Privacy Policy

1 Scope of Data Collection

When you create an account or use services on 499bd, we may collect the following categories of information:

1.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for age verification)
• Address (district, division, and country)
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device identity
• Browser type and operating system
• Cookies and session data
• Site access times and page visit history

1.4 Gaming Activity Information

• Betting history, amounts, and results
• Bonus and promotion usage records
• VIP level and reward points

2 Purpose of Data Collection

499bd uses your information only for legitimate and specific purposes. These are:

• Account Management: To complete registration, login, and account verification.
• Age Verification: To ensure that only users aged 21 or above use the platform.
• Payment Processing: To carry out deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Security Assurance: To prevent fraud, money laundering, and irregular activity.
• Customer Support: To assist you through 24/7 Bengali live chat support.
• Responsible Gaming: To identify signs of excessive gambling and take necessary steps to protect you.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To comply with applicable laws and regulations.

499bd never uses your information for purposes beyond those listed above.

3 Data Storage and Security

499bd uses industry-standard technology to protect your personal information. The key elements of our security measures are:

3.1 Technical Protection

• SSL Encryption: All data transmission takes place through encrypted channels.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication facility.
• Regular Security Audits conducted.

3.2 Access Control

Only authorized personnel who require this information for their work can access your personal data. A log of every access is maintained and reviewed regularly.

3.3 Data Retention Period

Even after an account is closed or becomes inactive, certain information may be retained for a defined period due to legal obligations and the need to keep financial records. Once that period has passed, the information is securely deleted or anonymised.

4 Sharing Information with Third Parties

499bd never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, Upay, or banks.

4.2 Technology Partners

Game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming) and technology service providers receive only the minimum information required to operate their services. All of them work under strict confidentiality agreements.

4.3 Legal Obligations

We may be legally required to provide information in response to a valid court order, a request from an investigating authority, or the requirements of applicable law. In such cases, we will make every effort to notify you as far as possible.

4.4 Preventive Measures

Information may be shared with relevant authorities as necessary to prevent fraud, money laundering, or any other illegal activity.

5 Cookies and Tracking Technology

The 499bd website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: For reviewing and improving website usage.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may disrupt some important functionality of the website.

6 Your Rights

You have the following rights regarding your information with 499bd:

• Right to Know: You may ask what information we have collected about you and how it is being used.
• Right to Rectification: If there is any inaccuracy in your information, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, however complete deletion may not be possible if legal obligations remain in effect.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Close Account: You may close your account at any time, and in that case no information beyond what is required by legal obligations will be retained.

To exercise these rights, contact us directly via live chat or email.

7 Protection of Minors

499bd provides services only to those aged 21 or above. We do not knowingly collect information from any person under the age of 21. If we become aware that a minor is using our platform, their account will be closed and all their information deleted immediately.

If a parent or guardian discovers that their child is using 499bd, please contact our support team.

8 International Data Transfers

Some of our technology partners may store data on servers located outside Bangladesh. In such cases, 499bd ensures that:

• Data transfers take place through secure encrypted channels.
• The receiving party follows standards equivalent to our privacy policy.
• Formal data protection agreements are in place with third parties.

9 Responsible Gaming and Data Use

499bd gives the highest priority to responsible gaming. By analyzing your gaming activity data, we can:

• Identify tendencies toward excessive betting.
• Recommend setting limits automatically when needed.
• Effectively manage the Self-exclusion option.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes and Updates

499bd reserves the right to update this privacy policy when needed. For any significant changes:

• A clear notice will be provided on the website.
• The date of the update will be noted at the top of the policy.
• Registered users will be notified directly where necessary.

Continued use of the platform after a revised policy is published will be taken as acceptance of the changes. Please visit this page regularly.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 Bengali support, directly through the platform.
• Email: [email protected]

We will review your request as promptly as possible and try to provide a resolution.